The Maritime Support Services monitor the quality and performance of the EMSA systems on a 24/7 basis, maintain a helpdesk for system users, and provide a single point of contact at EMSA for maritime emergencies.

What it does

The Maritime Support Services (MSS) is a centre operated on a continuous basis (24 hours per day, 7 days a week) to oversee the availability and performance of the EMSA maritime systems. An operational and technical helpdesk is available to serve the Commission and Member States' users. This entails round-the-clock monitoring and administration of SafeSeaNet, CleanSeaNet, the European Union Long Range Identification and Tracking Data Centre, and related tasks, for example management of user rights and ship watch lists (banned ships, single hull tankers, etc.). The MSS supports more than two thousand users of the EMSA systems (such as maritime administrations, search and rescue centres, ports, and vessel traffic services). The MSS helpdesk is also the single point of contact to obtain emergency support from EMSA.